Leaders Who Always Get the Job Done


By Leslie S. Pratch

Effective leaders must meet challenges and resolve them productively, day after day, for many years. They must constantly adapt to the unforeseen—and must mobilize, coordinate, and direct others. But when hiring executives, how do you know which candidates possess such qualities?  When they all look good on paper, how do you make a choice?  Given the frequency of CEO turnover, and the frequent cases of CEO failure after long, successful careers in the same place where they became CEO (e.g., Jeffrey Immelt at GE, David Pottruck at Schwab, Doug Ivester at Coke), it’s apparently not that easy. But it can be done, by including an analysis of executives’ readiness to acquire new skills and strategies for coping with complexity and change – in other words, their active coping.

Active Coping is a Style of Approaching Life, Baked into Who You Are

How a person approaches life’s challenges develops as a result of nature and nurture. Some people run from problems, some lash out at others, and some passionately wait and hope that problems (or even opportunities) will just go away.

Active copers, by contrast, are built to be capable and eager to deal with whatever obstacles and opportunities they face. Active coping is being ready and able to adapt creatively and effectively to challenge and change. Active copers continually strive to achieve personal aims and overcome difficulties, rather than passively retreat from or be overwhelmed by frustration. They move towards the problems and opportunities with open hearts and open minds.

In business, unexpected events occur, for which no playbook has been written. Active copers do not lose their footing in such cases, but rather thrive on the opportunity to seek out information about what is happening, rally the right team, and learn as part of the process of steering towards success.

Leaders with other personalities and styles may do as well in circumstances that can be predicted in advance, but active copers are the best people to have in place when the unexpected occurs.

Whereas active copers seek to confront and resolve, passive copers are reactive and avoidant. Passive coping is refusing to tolerate the full tension that a situation imposes, for instance, reacting before the facts are sufficiently understood. Passive coping is retreating from reality, tuning out information, and resisting change. It’s dealing with minor problems in order to avoid confronting the anxiety of major problems. In a crisis, passive copers will be prudently hoping that the problem goes away, or trying to do what they did before in vaguely similar circumstances.


Predictive Validity and Utility of the Active Coping Assessment System

Using the methodology that I have researched, developed, tested, and validated at the University of Chicago and in my practice,[i] I have been assessing senior executives for public and privately held firms for 20 years. I have assessed over 450 corporate executives and over 50 partners at private equity firms. I know what makes motivates and impedes business leaders and especially what it takes to make it in the world of private equity.

My assessments have a documented predictive validity of 98%. That means that over all of the situations in which I’ve assessed executives and made recommendations, in 98% of cases, the client who observes the executive’s subsequent performance says that my analysis and conclusions capture the key elements of the person’s performance and of the challenges of working with that person.

In an assessment, I learn what conscious and unconscious characteristics make the person succeed or fail – not just whether he succeeded in the past. I come to understand how he approaches and manages (well or poorly) key relationships, and the challenges in how he leads that he will have to overcome, work around, or have other people work. When a private equity sponsor has me assess a CEO as part of due diligence, pre- or post-close, then I become a uniquely capable resource for also monitoring and coaching the company’s most valuable human capital.

[i] In research funded by the University of Chicago Graduate School of Business, I led the first systematic effort to identify in advance individuals with the psychological resources needed to be successful business leaders. This research established the ability of measures of active coping to predict leadership beyond conventional standards of chance occurrence among already high-achieving leaders (Pratch & Jacobowitz, 1996, 1997, 1998). Subsequently, we conducted the first-ever empirical study into the personality characteristics of successful CEOs of private equity-funded ventures (Pratch & Jacobowitz, 2004) and have continued to refine our predictive model through ongoing empirical research in the field (e.g., Pratch & Jacobowitz, 2007, 2008, 2010).


The Skills of a Successful Business Leader

Looks Good on Paper pic

Looks Good on Paper
Image: amazon.com

Leslie S. Pratch, PhD, MBA, has worked in the field of psychology for more than 20 years. The founder and president of Pratch & Company, Dr. Leslie S. Pratch helps stakeholders of privately held and public companies determine if executive leadership candidates demonstrate the personality traits and psychological resources necessary for success within a business.

In 2014, Dr. Leslie Pratch wrote Looks Good on Paper?: Using In-Depth Personality Assessment to Predict Leadership Performance.

Some of the information discussed in her book was featured in an Investor’s Business Daily article outlining the qualities experts have identified in the most successful business leaders. To experience success, aspiring CEOs must have the ability to do the following:

Take aim. Formulating realistic and specific goals will help individuals clearly identify and ultimately reach their business ambitions.

Strive for the top. Dr. Pratch reminds executives to strive for successes that are the most meaningful, those that best align with personal values and ideals. The means by which confidence is won in business entails setting achievable goals that force personal and career growth.

Prepare for difficulties. Business leaders require the ability to deal with resistance from outside forces. A strong leader ensures each and every goal incorporates tactics for addressing setbacks and roadblocks.